FAQ's
Everything You Need to Know About Shipping, Orders, and Our Products
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer worldwide shipping?
Yes, we provide free worldwide shipping. Delivery times vary by region. Please check the estimated delivery time at checkout.
When will my order ship?
Orders are processed within 1-3 business days (excluding weekends and holidays). You will receive an email with your tracking details once your order has shipped.
How long does delivery take?
Delivery times are as follows:
- North America & Europe: 7-15 business days
- Rest of the World: 10-20 business days
Please note: These are estimates and may vary due to customs or other unforeseen delays.
Can I change my shipping address after placing an order?
If your order has not been processed, you can request a change by contacting us at [Insert Email Address]. Unfortunately, once the order has been shipped, we cannot make any changes.
What if my order is delayed or lost?
If your package is delayed or lost, please contact us at [Insert Email Address]. We will assist you in resolving the issue and work with the carrier to provide a solution.
Can I return my order?
Yes, we offer a 30-day return policy. Items must be in their original condition, unworn, and returned with all packaging. For full details, please see our Refund Policy.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong or defective item).
Orders
Below are some of are common questions about orders
Can I cancel or modify my order after placing it?
We process orders quickly to ensure timely delivery. If you need to make changes, contact us at [Insert Email Address] within 12 hours of placing your order. After that, cancellations or modifications may not be possible.
How do I track my order?
Once your order is shipped, you will receive an email with tracking details. If you haven’t received this, check your spam/junk folder or contact us for assistance.
Do you offer discounts or promotions?
Yes, we regularly offer promotions and discounts. Sign up for our newsletter to stay updated on the latest offers.
Why isn’t my discount code working?
Discount codes cannot be combined with other promotions or applied to already discounted items. Ensure the code is entered correctly and hasn’t expired.
Where are your products shipped from?
We ship from [Insert Warehouse Locations], depending on product availability.
Products
Below are some common questions about our products
Are your products made with real carbon fiber?
Yes, all our products are made from 100% genuine carbon fiber, ensuring premium quality and durability.
Will carbon fiber cases affect my phone's signal?
Our cases are designed to minimize signal interference. However, due to the nature of carbon fiber, slight interference may occur in rare cases.
Are your products compatible with MagSafe?
Yes, many of our cases and accessories are fully compatible with MagSafe technology. Check individual product descriptions for compatibility details.
How durable are your carbon fiber products?
Carbon fiber is a highly durable material, resistant to wear and tear, making it ideal for everyday use. Our products undergo rigorous testing to ensure long-lasting performance.
How do I clean and maintain my carbon fiber product?
To maintain your product's sleek look, clean it with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials.
Do you offer warranties on your products?
Yes, we offer a Warranty Policy to cover manufacturing defects. Please refer to our warranty page for more information.
Can I personalize or customize my product?
At this time, we do not offer customization. Stay tuned for future updates as we plan to introduce personalization options.